PLDT Customer Service Rep owned by Caller

Listen to the call recording

HERE


I don't know how you would feel after hearing this. I have mixed feelings for the girl. Pity and some empathy on the girl's side. But this is definitely a DONT when working in a call center. Hope you guys(call center peepz) learn from this. Jeez, how did she become an agent if she doesn't have an ounce of tolerance for irate callers.